Techniques of Effective Change Management  

Upon successful completion of this course, the user should be able to:

• recognize business processes, tasks, activities and how to manage business processes through measurement techniques,

• determine measuring activity costs from the perspective of the customer and the concept of continuous improvement,

• identify the business process and how the business process relates to effective change management,

• outline the fundamentals associated with making changes and transforming businesses,

• recognize the importance of honest communication in the implementation and achievement of effective change,

• identify the 8-step process for change and the 7 levels of change, and

• determine how to facilitate a business process workshop including the related challenges.