- NY Credits : 5.0
- TX Credits : 5.0
This course addresses various concerns related to the development of effective customer service procedures and techniques to enable an organization to grow and prosper through excellence in customer service.
This basic level course is most beneficial to professionals new to this topic who may be at the staff or entry level in organization but also for a seasoned professional with limited exposure to this topic.
Upon successful completion of this course, the user should be able to:
identify customer service areas in need of positive improvement looking for best practices as part of a program for continuous improvements,
identify organizational mental models and belief systems and discuss their impact on developing excellence in customer service,
define the customer service components and procedures of a business organization,
discuss the importance of the proper development of a customer service program for an organization,
identify the steps in developing a program of customer service excellence, and
identify effective customer service techniques by type of business.