- NY Credits : 5.0
- TX Credits : 5.0
Striving for Outstanding Customer Service - The Road to Growth
This course addresses various concerns related to the development of effective customer service procedures and techniques to enable an organization to grow and prosper through excellence in customer service.
Upon successful completion of Striving for Outstanding Customer Service - The Road to Growth, the user should be able to:
identify customer service areas in need of positive improvement looking for best practices as part of a program for continuous improvements,
quantify the effect of the present customer service situation on operation identifying the cost of present practices both in terms of dollars as well as lost customers or receding customer base and the benefits to be derived through implementation of customer service best practices,
develop recommendations as to alternative courses of action to correct the situation identifying best practices in a program of continuous improvements,
discuss the importance of the proper development of a customer service program for an organization,
identify the steps in developing a program of customer service excellence, and
identify effective customer service techniques by type of business.