- NY Credits : 2.0
- TX Credits : 2.0
Analyzing Today's Business Operations - Customer Service and Cash Conversion
All organizations, whether in the private or public sector, owe their success to how well it understands the reasons why they are in business, its customers' needs, and how well it uses its resources in its operations to produce desired results. This course focuses on effective methods to analyze a company's operations to improve its operations, performance (both operationally and financially), and attempt to gain a competitive advantage.
This course is most beneficial to professionals new to customer service and cash conversion, who may be at the staff or entry level in an organization but also for a seasoned professional with limited exposure to this area.
Upon successful completion of this course, the user should be able to:
discuss operational analysis basics and theory of business operations,
explain the analytical process relative to specific business operations,
define the process of reviewing internal operations directed towards identifying areas for improvement, enhancing profitable sales, and reducing unnecessary costs,
compare similar operations to become the best in the industry and achieve the competitive advantage,
develop an internal operational analysis program in an atmosphere of continuous improvement directed toward becoming an effective learning organization, and
evaluate the economy, efficiency, and effectiveness of company operations - organization-wide, department, work unit, function, and activity.