Analyzing Today's Business Operations - Customer Service and Cash Conversion  

All organizations, whether in the private or public sector, owe their success to how well it understands the reasons why they are in business, its customers' needs, and how well it uses its resources in its operations to produce desired results. This course focuses on effective methods to analyze a company's operations to improve its operations, performance (both operationally and financially), and attempt to gain a competitive advantage.

This course is most beneficial to professionals new to customer service and cash conversion, who may be at the staff or entry level in an organization but also for a seasoned professional with limited exposure to this area.